“you” or “your”) personal information which we collect as a result of your use of https://idosol.net and https://idosol.info and any pages or websites under the ‘IDOSOL’ brand including any applications that are owned and operated by us (“website”) in provision of services (“services”).
“Personal Information” means information that we directly associate with a specific person or entity, which may include without limitations, name, addresses, telephone numbers, email address, payment information, unique device ID, device location, IP address, usage date, and other such related information.
We may use the Personal Information collected for a variety of business purposes, including the following:
- For maintaining your account;
- For providing customer services to you;
iii. For ensuring that our legal and statutory obligations are complied with;
- For identifying and suggesting products or services that might interest you;
- For verifying your identity and maintaining a record of your transactions and interactions with us;
- For processing any transaction as applicable;
vii. For making internal business decisions about current and future service offerings;
viii. For creating, modifying, improving, enhancing, removing or fixing our services and their performance;
- For providing you customized user experiences, including personalized services offerings;
- For protecting our rights, interests, safety and property and that of our customers, service providers and other third parties and affiliates;
- We may use Personal Information for investigations or for prevention of fraud, for consumer protection or network abuse and to protect our users;
How Personal Information is Collected
We collect information about you in three primary ways:
- Information you Provide. We collect information that you provide to us when you register for or use the website, or otherwise communicate with us. Without limitations, provision of information by you may include the following: information provided when you contact us or register to participate in our affiliated products, KYC information, provide us with your personal contact information, billing information and any information shared with payment processors, all as may be necessary for the provision of the services or the interaction executed by you.
- Upon the establishment or modification of an account, we may collect user identification information, passwords, security question responses or other elements related account security, or any other means of identification, which you will use for future sign on.
- Upon interaction with our Customer Service representatives or anyone acting on our behalf, or once you enter information on the website, submit survey responses, we may also collect Personal Information and other data. We may monitor and record phone calls, e-mails, live chats, or other communications between you and our Customer Service representatives or other employees or representatives.
Depending upon the device used, you may be able to set your browser to reject cookies or delete cookies, but that may result in the loss of some functionality on the website.
Use for Marketing and Advertising
Occasionally we may use your Personal Information to inform you about new products or services or about promotional activities which we believe may be of interest or of benefit to you. We may do this via email, SMS, telephone or mail. If you no longer wish to receive marketing or promotional material from us at all or in any particular form, you may contact us at any time by email to firstname.lastname@example.org with your request with which we will comply as soon as is practical.
From time to time we may contact you in relation to the management and administration of your account.
We may, however, disclose your information to unaffiliated third-parties with your consent obtained in either writing, online, through “click-through” agreements and downloads, upon acceptance by you of the terms of disclosures for certain services, in writing (including without limitations by chat or email) or orally, when you interact with our customer service representatives.
How We Store and Protect Personal Information
We may use a variety of physical, electronic, and procedural safeguards to protect Personal Information from unauthorized access, use, or disclosure while it is under our control. Unfortunately, no data transmission over the internet can be guaranteed to be completely secure. As a result, although we utilize security measures, we may not guarantee you against the loss, misuse, or alteration of Personal Information under our control, and you provide Personal Information to us at your own risk. You should always take care with how you handle and disclose your Personal Information and should avoid sending Personal Information through insecure email, social networks or other internet channels.
Retention and Disposal. We retain information for as long as we have a business or tax need or as required under the applicable laws, regulations and/or government orders from time to time.
Following termination of the Account, we shall endeavor to erase and discard your data subject to the limitations and requirements under the applicable laws and regulations.
Transfer to other countries
For the purpose of providing you with the services, we may transfer your information to different countries outside your country where we have the infrastructure facilities. By using the website, you consent to the transfer of your information outside of your country.
You have the right to access your Personal Information and to require the correction, updating and blocking of inaccurate and/or incorrect data by sending an email email@example.com.
Upon your written request, we will inform you of the Personal Information relating to you that we hold and the use and general disclosure of your Personal Information. We will also give you a copy of the Personal Information that we have retained. There may be a minimal charge for providing you additional copies of your Personal Information to cover administrative costs.
You may also request the deletion or destruction of both your account and Personal Information by sending an email to us at firstname.lastname@example.org. We will action your request immediately, except, where this is not consistent with its legal and regulatory obligations.
You may also ask us to transfer your Personal Information to another controller of your choice.
To ensure the confidentiality, integrity and availability of your information to yourself, we may request you to confirm your identity by providing identification documentation and/or other methods prior to assisting you in exercising any of your rights.
If you refuse to prove your identity, we may decline to take actions in respect of your data, save restricting processing, until we can ensure that such actions are the true wish of the data subject.
We may use automated processing and profiling to reduce the risks of fraud, money laundering and abuse of our services.